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FAQ

What are the delivery times?

  • We endeavour to ship your order out same day if received before 1pm Monday to Friday. UK delivery normally takes 2 to 3 working days. European delivery normally takes 4-5 working days.

What are the shipping costs?

  • Standard shipping anywhere in the UK is set at a flat rate of £4.50 and standard shipping anywhere in Europe is set at a flat rate of £11. For any other location, please contact us to discuss delivery options and pricing.

Do you accept returns?

  • Due to the sensitive nature of the products sold on ketonation.co.uk, for customer safety, we do not accept returns as returned items cannot be restocked. Please carefully consider this before your purchase.

How can I get free shipping?

  • Free shipping is offered to customers who order above £100 worth of products.

Adding new products to the catalogue.

  • If you know of a product you like and don’t see it in our catalogue, do contact us and suggest adding the product to the catalogue. At Keto Nation we are committed to stocking the best products in the market, and each product will be rigorously reviewed and tested before being added to the store.