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    Shipping & Returns

    Thank you for shopping at Keto Nation.

    If you are not entirely satisfied with your purchase, we’re here to help.

    Due to the sensitive nature of the products sold on ketonation.co.uk, for customer safety, we do not accept returns as returned items cannot be restocked. Please carefully consider this before your purchase.

    If you change your mind and the product packaging is untouched, we will accept returns within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

    To be eligible for a return, please make sure that:

    • The product was purchased in the last 7 days
    • The product is in its original packaging
    • The product isn’t used or damaged
    • You have the receipt or proof of purchase

    Products that do not meet these criteria will not be considered for return.

    Please contact us before you send the product:</

    • By email: ketonation@enq.co.uk

    Send the product with its original packing and the receipt or proof of purchase, to:

    Keto Nation
    Unit 5
    Coln Industrial Estate
    Old Bath Road
    Colnbrook
    SL3 0NJ
    United Kingdom

    Shipping charges

    Shipping charges incurred in connection with the return of a product are non-refundable.

    You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Keto Nation.

    Damaged items

    If you received a damaged product, please notify us immediately for assistance.

    Sale items

    Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

    Contact us

    If you have any questions about our Returns and Refunds Policy, please contact us:

    • By email: ketonation@enq.co.uk